We realize that It is important to keep your customer satisfied by offering effective Services and maintain high service levels through out product life. It is also a known fact that it is significantly cost effective to retain an existing customer than to attract a new one.

Our proficient Customer Care & Customer Retention Programs do just that; integrated with latest technology and trained team your customer queries are resolved and addressed swiftly. Enabling CSAT ratios upto 95%.

Customers hassled due to minor issues often tend to react in a negative way causing business loss; we remind them of the benefits and USPs of your product and offer fast track resolution hence prevent them from Choosing your competition over you. Your customers will appreciate the effort and you’ll retain their business.

Customer Care & Retention

Customer Service Helpline
Order Management
Complaints Management

Technical Support Helpdesk
Information Capture
General Enquiries
Functional Usage Support
Escalation support

Inbound & Outbound

Customer Acquisition
Prospecting and Lead Generation
Telesales Campaigns
Welcome Calls
Validation Calls
End to End Sales

Customer Relations
Consultative Cross-selling
Up-selling
Telemarketing
Renewal Programs

Collections
Real Time FOS support
Third party Collections

Phone, Email, Web Chat, SMS, Web Support

Back Office

Forms Processing
Application Processing
Account Activation
Welcome Kit / Mailers Generation
Mass Mailing House / Mailroom Operations
Email & Web Based Support
Data Management

Payroll Process Outsourcing

End to end payroll solutions:
Payroll data inputs
Processing of monthly payroll
Reimbursement Processing
Monthly computation of tax liability of employees
Monthly deduction
Payment of TDS
Generation of Form 16
Quarterly Returns
Statutory reports generation and filing of necessary statutory returns etc.

Statutory Compliance Solutions:
Employee PF Registration
ESI Registration
Labour Welfare Registration
PAN Number